Customer Support

Protemps Inc.; Pasig; On-site; PHP 879,765 - 1,466,275; Full time

Job summary

A customer service provider in Metro Manila, Philippines, seeks a dedicated individual for a customer support role. The ideal candidate will excel in communication, assist customers with inquiries, and maintain accurate records. A Bachelor’s degree and positive attitude are preferred. Join a dynamic team focused on delivering exceptional service.

Qualifications

• 0–2 years of relevant experience in customer support.
• Ability to work in a fast-paced environment.
• Positive attitude and passion for helping customers.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Assist customers with product selection and features.
• Document customer interactions and maintain records.

Skills

Strong communication

Interpersonal skills

Time management

Education

Bachelor’s degree in a relevant field

Job description

• Provide exceptional customer service by addressing inquiries and resolving issues through various communication channels.
• Assist customers with product selection and provide information on features and benefits.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members and other departments to improve customer satisfaction and drive service excellence.
• Participate in training sessions to enhance product knowledge and service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years of relevant experience in customer support.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to manage time effectively and prioritize tasks.
• Qualities and Traits: Positive attitude and a passion for helping customers.
• Working Conditions: Ability to work in a fast-paced environment and handle varying customer interactions.