customer service representatvie

GDV BUSINESS SERVICES CO.; Pateros; On-site; PHP 279,000 - 391,000; Full time

Job summary

GDV BUSINESS SERVICES CO. is hiring a customer service representative to support clients across phone, email, chat, and in-person interactions. You will address inquiries, provide accurate product information, and process orders and account updates.

We value clear communication, patience with difficult customers, and the ability to multitask while maintaining detailed records in our CRM system. Join our team to help maintain high satisfaction and service standards.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in customer service or related field is an advantage.
• Strong verbal and written communication skills.
• Ability to handle difficult customers with patience and professionalism.
• Good problem-solving and multitasking abilities.
• Basic computer skills and familiarity with CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Process orders, returns, exchanges, and account updates
• Maintain detailed and accurate customer records
• Escalate complex issues to appropriate departments when necessary
• Follow company procedures, quality standards, and service guidelines
• Meet or exceed customer satisfaction and performance targets

Skills

Verbal communication

Written communication

Patience

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Job Description

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or in person

Resolve customer complaints and issues in a timely and professional manner

Provide accurate information about products, services, and company policies

Process orders, returns, exchanges, and account updates

Maintain detailed and accurate customer records

Escalate complex issues to appropriate departments when necessary

Follow company procedures, quality standards, and service guidelines

Meet or exceed customer satisfaction and performance targets

Job Qualifications

High school diploma or equivalent (college degree preferred)

Proven experience in customer service or a related field is an advantage

Strong verbal and written communication skills

Ability to handle difficult customers with patience and professionalism

Good problem-solving and multitasking abilities

Basic computer skills and familiarity with CRM systems