Customer Support

Topserve Service Solutions, Inc.; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service solutions provider in Metro Manila is looking for individuals to deliver excellent customer service, assist clients with product inquiries, and perform administrative tasks. This role requires a Bachelor’s Degree and good communication skills. Fresh graduates are encouraged to apply. Flexible mall hours schedule and customer service experience are preferred.

Qualifications

• Bachelor's degree in any field required.
• Sales or customer service experience is a plus.
• Ability to communicate effectively with clients.

Responsibilities

• Provide excellent customer service and assist customers.
• Maintain relationships with current customers.
• Perform administrative tasks and office duties as assigned.

Skills

Good verbal communication

Negotiation skills

Data encoding speed and accuracy

Customer service experience

Education

Bachelor’s Degree (4-year course)

Tools

MS Word

MS Excel

Job description

Responsibilities

• Provide excellent customer service to members of company and other individuals seeking assistance by answering questions about products or services, processing orders and handling complaints.
• Maintaining relationships with current customers by providing them with product information and promotional offers.
• Ad to and meet set schedules, deadlines and quotas.
• Accurately and efficiently encode all data; Confirmed that entered data accurately aligns with original documentation/ requirement/s;
• Performing administrative tasks such as greeting clients, answering phones & scheduling appointments.
• Coordinating with other departments to ensure smooth operations.
• Perform any other office tasks as assigned by Manager.

Qualifications

• Graduate of any Bachelor’s Degree (4-year course).
• Preferably with sales or customer service-related experience.
• Good verbal communication and negotiation skills.
• Exhibit an excellent sense of honesty, integrity and confidentiality.
• Can encode with speed and accuracy.
• Proficient in MS applications (Word, Excel).
• Flexible for mall hours schedule.
• Fresh graduates are also welcome to apply.