Customer Service Supervisor

Gratitude Philippines; Manila; On-site; PHP 335,000 - 536,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading customer service company in Manila seeks a dedicated professional to oversee daily customer service operations. You will train and mentor representatives, resolve customer issues, and manage scheduling to ensure quality service. Ideal candidates should have a diploma and 0-2 years of experience in the BPO sector, along with strong English skills and excellent interpersonal abilities. This full-time, on-site position offers a rewarding work environment.

Qualifications

• 0-2 years experience in BPO sector required.
• Ability to train and support staff in customer service roles.
• Skills and Competencies: Proficiency in English, excellent customer service skills, strong scheduling abilities, effective problem-solving skills.
• Responsibilities and Duties: Ability to train and support staff in customer service roles.
• Qualities and Traits: Strong leadership and interpersonal skills.

Responsibilities

• Oversee daily customer service operations.
• Train and mentor customer service representatives.
• Resolve customer issues and complaints efficiently.
• Analyze customer feedback and implement improvements.
• Manage scheduling and staffing during peak hours.

Skills

Proficiency in English

Excellent customer service skills

Strong scheduling abilities

Effective problem-solving skills

Strong leadership and interpersonal skills

Education

Diploma in a relevant field

Job description

On-site - Manila No Exp Required Diploma Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Oversee daily customer service operations to ensure high-quality service delivery.
• Train and mentor customer service representatives, providing guidance on best practices.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Analyze customer feedback and implement improvements to enhance service quality.
• Manage scheduling and staffing to ensure adequate coverage during peak hours.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 0–2 years in BPO sector
• Skills and Competencies: Proficiency in English, excellent customer service skills, strong scheduling abilities, effective problem-solving skills
• Responsibilities and Duties: Ability to train and support staff in customer service roles
• Qualities and Traits: Strong leadership and interpersonal skills

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