Customer Service Representative Hiring in Top Bpo's.

Recruitify_HR; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruitment agency is hiring a Customer Service Representative to provide exceptional service via phone, email, and chat. Candidates should have 5-10 years of experience in customer service, strong communication skills, and be proficient in relevant software. This full-time role is on-site in Manila, offering various employee incentives including a performance bonus and health coverage. Team collaboration is essential for improving customer satisfaction and service processes.

Qualifications

• 5-10 years of experience in a customer service role.
• Ability to handle challenging situations calmly.
• Willingness to work various shifts in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues effectively.
• Maintain thorough knowledge of product offerings and services.
• Document customer interactions accurately.
• Collaborate with team members to improve service processes.

Skills

Strong communication skills

Proficient in customer service software

Proficient in Microsoft Office Suite

Education

High School diploma or equivalent

Job description

Customer Service Representative Hiring in Top Bpo's.

On-site - Manila 5-10 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service through various communication channels including phone, email, and chat.
• Resolve customer inquiries and issues in a timely and effective manner.
• Maintain a thorough knowledge of product offerings and services to assist customers appropriately.
• Document customer interactions and feedback accurately in the system.
• Work collaboratively with team members to improve service processes and customer satisfaction.

Requirements

• Educational Qualifications: High School diploma or equivalent; further education is a plus.
• Experience Level: 5–10 years of experience in a customer service role.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Skills and Competencies: Proficient in using customer service software and Microsoft Office Suite.
• Qualities and Traits: Patient, empathetic, and able to handle challenging situations calmly.
• Working Conditions: Fast-paced environment with the ability to work various shifts as required.

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