Customer Service Supervisor

Neksjob Philippines; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary

Comprehensive training and support

Job summary

A leading recruitment agency in Taguig is seeking a Customer Service Supervisor to lead frontline support operations. The ideal candidate will optimize performance metrics and ensure exceptional customer experiences. Responsibilities include handling customer calls, providing accurate product information, and resolving concerns. Candidates should be high school graduates with a positive attitude and basic computer skills. This is a full-time on-site position offering comprehensive training and support.

Qualifications

• High school graduate or above.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products/services to international clients.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Skills

Positive attitude and customer-focused mindset

Basic computer skills

Education

High school diploma

Job description

On-site - Taguig No Exp Required High/Senior High School Full-time

Job Description

We are seeking a results‑driven and technically skilled Customer Service Supervisor to lead frontline support operations, optimize performance metrics, and ensure exceptional customer experience delivery. The ideal candidate will have strong leadership capabilities, data‑driven decision‑making skills, and hands‑on experience managing customer service teams in a fast‑paced environment.

Responsibilities

• Handle customer calls via phone, email, or chat
• Provide accurate information about products/services to international clients
• Resolve customer concerns efficiently and professionally
• Document interactions accurately in the system

Requirements

• High school graduate or above
• Positive attitude and customer‑focused mindset
• Basic computer skills and ability to learn new systems
• Competitive salary with international account premium
• Comprehensive training and support

Working Location

Uptown Place Tower 3. Corner, 11th Ave, Taguig, Metro Manila, Philippines

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