Customer Service Supervisor

Recruitify_HR; Mandaluyong; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Free Meals

Sleeping Quarters

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruiting agency is looking for a Customer Service Representative in Mandaluyong. The ideal candidate should possess a High School Diploma, with 1-3 years experience in BPO. Responsibilities include answering customer calls, providing product information, and resolving issues efficiently. Strong English language skills and excellent customer service abilities are essential. The company offers perks such as equity incentives, performance bonuses, and additional benefits like free meals and annual trips.

Qualifications

• 1-3 years in BPO experience.
• Must have strong customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer incoming calls and assist customers with inquiries and concerns.
• Provide accurate information regarding products and services.
• Manage and prioritize scheduling requests to optimize team efficiency.
• Resolve customer issues promptly while ensuring high levels of satisfaction.
• Document customer interactions and maintain records for review.

Skills

Proficient in English language

Excellent customer service skills

Strong scheduling abilities

Proficient in problem-solving techniques

Education

High School Diploma or equivalent

Job description

On-site - Mandaluyong 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Answer incoming calls and assist customers with inquiries and concerns
• Provide accurate information regarding products and services
• Manage and prioritize scheduling requests to optimize team efficiency
• Resolve customer issues promptly while ensuring high levels of satisfaction
• Document customer interactions and maintain records for review

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years in BPO
• Skills and Competencies: Proficient in English language
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Strong scheduling abilities
• Skills and Competencies: Proficient in problem-solving techniques

English Language Customer Service Scheduling Problem Solving

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