Customer Service Representative Hiring in Manila & Cebu

Recruitify_HR; Mandaluyong; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

HMO

Job summary

A recruitment agency is seeking an experienced customer service representative for an on-site position in Mandaluyong, Philippines. The candidate should have 3-5 years of experience and possess a diploma or equivalent in a relevant field. Responsibilities include managing customer inquiries, resolving issues, and maintaining detailed records. Strong communication skills, empathy, and multitasking capabilities are essential for success in this role. This full-time position offers various perks including health insurance and performance bonuses.

Qualifications

• 3-5 years of experience in customer service or related field.
• Empathetic, patient, and detail-oriented qualities.
• Strong communication and interpersonal skills.
• Empathetic, patient, and detail-oriented.
• Ability to multitask and manage time effectively.
• Availability to work in shifts, including evenings and weekends.

Responsibilities

• Handle incoming customer inquiries and provide timely responses.
• Resolve customer issues and complaints professionally.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to enhance customer service processes.
• Provide product and service information to customers effectively.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Detail-oriented

Education

Diploma in a relevant field

Job description

On-site - Mandaluyong 3-5 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Handle incoming customer inquiries and provide timely, accurate responses.
• Resolve customer issues and complaints in a professional and courteous manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance customer service processes.
• Provide product and service information to customers effectively.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 3-5 years of experience in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and detail-oriented.
• Responsibilities and Duties: Ability to multitask and manage time effectively.
• Working Conditions: Availability to work in shifts, including evenings and weekends.

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