Customer Service Agent

Gratitude Philippines; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Sleeping quarters

Job summary

A customer-focused service company in Mandaluyong is seeking a Customer Service Representative to handle inquiries and ensure customer satisfaction. Ideal candidates should have a diploma and 1-3 years of experience in a similar role. Responsibilities include managing customer inquiries, resolving complaints, and documenting interactions. The role offers a full-time position with various benefits including an equity incentive plan and annual company trip.

Qualifications

• 1-3 years of experience in customer service.
• Excellent communication and interpersonal skills.
• Problem-solving abilities.
• Demonstrated problem-solving abilities are important.

Responsibilities

• Handle customer inquiries and provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Document interactions with customers in the company’s database.
• Collaborate with team members to improve customer service processes.
• Follow up with customers to ensure satisfaction.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Ability to work in a fast-paced environment

Education

Diploma in a relevant field

Job description

Overview

On-site - Mandaluyong 1-3 Yrs Exp Diploma Full-time

Responsibilities

• Handle customer inquiries and provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Document interactions with customers in the company’s database.
• Collaborate with team members to improve customer service processes.
• Follow up with customers to ensure satisfaction with products and services.

Qualifications

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 1-3 years of experience in customer service
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Problem-solving abilities
• Qualities and Traits: Patience and empathy towards customers
• Responsibilities and Duties: Ability to work in a fast-paced environment

Benefits

• Equity Incentive Plan, Performance Bonus, Incentives
• HMO
• Annual Company Trip, Free Meals, Sleeping Quarters

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