Operations Supervisor / Team Leader

Stark Asia Solutions Inc.; Cebu City; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Up to ₱45,000 Salary Package

HMO with 1 free dependent

Life Insurance upon onboarding

Job summary

A leading BPO company in Cebu City is hiring a Team Lead to manage daily operations and improve team performance. Candidates should have 2–4 years of BPO experience, strong leadership skills, and the ability to produce performance reports. Responsibilities include coaching team members, monitoring KPIs, and ensuring customer satisfaction. The role offers a competitive salary package and comprehensive health benefits. Start ASAP in an on-site position with a shifting schedule.

Qualifications

• 2–4 years Team Lead experience in BPO required.
• Ability to communicate directly with clients and provide daily performance reports.
• Strong coaching and leadership skills, able to lead by example.

Responsibilities

• Manage day-to-day team operations and ensure KPI targets are met.
• Monitor performance, provide coaching, and conduct regular feedback sessions.
• Prepare and present daily/weekly reports to clients and stakeholders.
• Handle escalations and ensure timely resolution of customer concerns.
• Drive team engagement, productivity, and continuous improvement initiatives.

Skills

Customer Service

Leadership

Organizational Skills

People Skills

Call Centre

Education

College Level

Job description

On-site - Cebu 1-3 Yrs Exp Diploma Full-time

Cebu City | Onsite | Shifting Schedule

Start: ASAP

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

Read More

Salary & Benefits:

• Up to ₱45,000 Salary Package (conditions apply)
• HMO with 1 free dependent upon onboarding
• Life Insurance upon onboarding

Qualifications:

• Open to College Level candidates (with valid proof)
• 2–4 years Team Lead experience in BPO
• Billing account experience required
• Ability to communicate directly with clients and provide daily performance reports
• Strong coaching and leadership skills — able to lead by example

Duties & Responsibilities:

• Manage day-to-day team operations and ensure KPI targets are met
• Monitor performance, provide coaching, and conduct regular feedback sessions
• Prepare and present daily/weekly reports to clients and stakeholders
• Handle escalations and ensure timely resolution of customer concerns
• Drive team engagement, productivity, and continuous improvement initiatives
• Ensure compliance with company policies and client requirements

Customer Service billing Leadership Organizational Skills Call Centre People Skills

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