Customer Service Specialist – Voice & Chat Support, Performance Bonus

Crescendo Staffing and Business Consulting Inc.; Pasig; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A staffing and consulting company in Pasig is seeking a Customer Service Representative to handle inquiries via calls, chat, and email. This full-time on-site role requires a high/senior high school education but no prior experience is needed. Key responsibilities include providing accurate information, resolving customer concerns, and meeting performance metrics. Benefits include equity incentives and government-mandated benefits like the 13th month pay.

Qualifications

• Must be able to assist customers via calls, chat, and email.
• Should meet performance metrics including response time and customer satisfaction.
• No prior experience necessary.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process account updates, order tracking, and troubleshooting requests.
• Meet performance metrics including accuracy and customer satisfaction.

Skills

Detail-oriented

Customer-focused

Effective communication

Education

High/Senior High School

Job description

A staffing and consulting company in Pasig is seeking a Customer Service Representative to handle inquiries via calls, chat, and email. This full-time on-site role requires a high/senior high school education but no prior experience is needed. Key responsibilities include providing accurate information, resolving customer concerns, and meeting performance metrics. Benefits include equity incentives and government-mandated benefits like the 13th month pay.