Customer Experience Specialist — Voice & Chat Support

Crescendo Staffing and Business Consulting Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Government Mandated Benefits

Job Training

Job summary

A staffing and business consulting firm is urgently seeking a Customer Service Representative to engage customers primarily through calls, chat, email, and ticketing systems. The ideal candidate should be detail-oriented and customer-focused, with responsibilities including responding to inquiries, providing accurate product information, and resolving issues. Candidates must possess at least a high school diploma, and no previous experience is required. This is a full-time on-site position located in Taguig, Metro Manila.

Qualifications

• No previous experience required.
• Comfortable engaging with customers via various platforms.
• Ability to resolve issues and provide accurate information.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Skills

Detail-oriented

Customer-focused

Communication

Problem-solving

Ability to work in a team

Education

High/Senior High School diploma

Job description

A staffing and business consulting firm is urgently seeking a Customer Service Representative to engage customers primarily through calls, chat, email, and ticketing systems. The ideal candidate should be detail-oriented and customer-focused, with responsibilities including responding to inquiries, providing accurate product information, and resolving issues. Candidates must possess at least a high school diploma, and no previous experience is required. This is a full-time on-site position located in Taguig, Metro Manila.