Customer Support Pro — Voice & Chat (Onsite)

Crescendo Staffing and Business Consulting Inc.; Taguig; On-site; PHP 274,201 - 328,438; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A staffing and consulting agency in Taguig is seeking a Voice & Non-Voice Customer Service Representative for an on-site position. The role involves assisting customers via calls, chat, and emails, focused on providing accurate information and resolving inquiries. Ideal for candidates including newbies and career shifters. Full-time employment with a salary of up to PHP 27,000, along with performance bonuses and benefits.

Qualifications

• Preferred with at least 6 months BPO experience.
• Newbies & career shifters (no experience) invited.
• Amenable to work onsite.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process account updates, order tracking, and troubleshooting requests.
• Meet performance metrics incl. response time, accuracy, and customer satisfaction.

Skills

Good communication skills

Education

Diploma

Job description

A staffing and consulting agency in Taguig is seeking a Voice & Non-Voice Customer Service Representative for an on-site position. The role involves assisting customers via calls, chat, and emails, focused on providing accurate information and resolving inquiries. Ideal for candidates including newbies and career shifters. Full-time employment with a salary of up to PHP 27,000, along with performance bonuses and benefits.