Non-Voice CSR: Email & Chat Support Specialist

Crescendo Staffing and Business Consulting Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing and consulting agency is seeking candidates for a customer service role in Pasig, Philippines. The position involves handling non-voice inquiries, assisting customers with account information, and maintaining accurate records. Open to all tenures, including newbies with at least college graduate status and a willingness to work on-site. Training sessions are provided to enhance knowledge. Join the team to improve service quality in a collaborative environment.

Qualifications

• Must handle non-voice customer service inquiries effectively.
• Ability to assist customers and resolve issues via email or chat.
• Willing to maintain records of customer interactions.

Responsibilities

• Manage customer service inquiries via email and chat.
• Work collaboratively with team members for quality improvement.
• Engage in training sessions to enhance product knowledge.

Skills

Effective communication

Customer service skills

Education

College Graduate or Associate Vocational

Job description

A staffing and consulting agency is seeking candidates for a customer service role in Pasig, Philippines. The position involves handling non-voice inquiries, assisting customers with account information, and maintaining accurate records. Open to all tenures, including newbies with at least college graduate status and a willingness to work on-site. Training sessions are provided to enhance knowledge. Join the team to improve service quality in a collaborative environment.