Customer Support Specialist — Voice, Chat & Email (Onsite)

Crescendo Staffing and Business Consulting Inc.; Pasay; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A staffing and business consulting firm is seeking a detail-oriented and customer-focused Call Center Representative. This role involves supporting customers primarily through chat and email, resolving issues, and ensuring customer satisfaction. The ideal candidate should have a high school education and the ability to work on-site in Pasay with a shifting schedule. Additional rewards include performance bonuses and government-mandated benefits.

Qualifications

• Experience in voice and non-voice support.
• Ability to communicate clearly through various channels.
• Familiarity with ticketing systems and customer inquiry responses.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Skills

Detail-oriented

Customer-focused

Resolving issues

Performance metrics adherence

Education

High School

Job description

A staffing and business consulting firm is seeking a detail-oriented and customer-focused Call Center Representative. This role involves supporting customers primarily through chat and email, resolving issues, and ensuring customer satisfaction. The ideal candidate should have a high school education and the ability to work on-site in Pasay with a shifting schedule. Additional rewards include performance bonuses and government-mandated benefits.