Customer Support Specialist - Pasig, Performance Bonuses

Oceania International; Pasig; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Job summary

A customer service provider is seeking a Customer Service Representative in Pasig. This role involves managing inquiries, processing orders, and ensuring customer satisfaction. The ideal candidate must possess strong communication skills, experience in customer service, and proficiency in CRM tools. If you're customer-focused with a problem-solving attitude, apply now for a rewarding career with competitive salary and performance incentives.

Qualifications

• Prior experience in a customer service role, ideally in a call center or BPO setting.
• Ability to remain calm under pressure.
• Experience with performance metrics and customer feedback.

Responsibilities

• Respond to customer inquiries and complaints via phone, email, and chat.
• Diagnose and resolve customer issues effectively.
• Handle customer orders, returns, and exchanges promptly.

Skills

Excellent verbal and written communication

Strong problem-solving skills

Proficiency in CRM tools

Ability to work independently and in a team

Education

High school diploma or equivalent

Tools

Zendesk

Salesforce

Microsoft Office Suite

Job description

A customer service provider is seeking a Customer Service Representative in Pasig. This role involves managing inquiries, processing orders, and ensuring customer satisfaction. The ideal candidate must possess strong communication skills, experience in customer service, and proficiency in CRM tools. If you're customer-focused with a problem-solving attitude, apply now for a rewarding career with competitive salary and performance incentives.