Customer Support Specialist: Voice & Chat (Email/Ticket)

Crescendo Staffing and Business Consulting Inc.; Quezon City; On-site; PHP 274,201 - 328,438; Full time

Benefits offered by this job

Performance incentives

Specific account allowance

Paid training

Health and wellness benefits

Opportunities for career growth

Tips assistance

Job summary

A staffing and business consulting firm in Quezon City is seeking a detail-oriented Call Center Representative to provide customer support through calls, chat, and email. Ideal candidates will have BPO experience, though new college graduates are also encouraged to apply. This full-time, onsite position offers a salary of up to 27,000 PHP plus performance incentives and opportunities for career growth.

Qualifications

• Prior experience with BPO for at least 6 months is preferred.
• Newbies or College Graduates are welcome to apply.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Skills

Excellent written communication skills

Strong problem-solving abilities

Attention to detail

Education

College Graduate

Job description

A staffing and business consulting firm in Quezon City is seeking a detail-oriented Call Center Representative to provide customer support through calls, chat, and email. Ideal candidates will have BPO experience, though new college graduates are also encouraged to apply. This full-time, onsite position offers a salary of up to 27,000 PHP plus performance incentives and opportunities for career growth.