Customer Experience Pro - Voice & Chat (Onsite)

Crescendo Staffing and Business Consulting Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A reputable staffing and consulting firm is urgently hiring for a Customer Service Representative role located in Makati. The position offers full-time employment with responsibilities including responding to customer inquiries via various channels, providing accurate information, and resolving issues to ensure customer satisfaction. Candidates should possess at least a High School diploma and have 1 year of call center experience. The role follows a shifting schedule and is primarily focused on delivering exceptional customer service.

Qualifications

• At least 1 year of Call Center experience.
• Ability to work in a shifting schedule.
• Experience with chat and email support.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products and services.
• Resolve customer concerns and escalate issues when necessary.

Skills

Detail-oriented

Customer-focused

Communication skills

Education

High School or Senior High School diploma

Job description

A reputable staffing and consulting firm is urgently hiring for a Customer Service Representative role located in Makati. The position offers full-time employment with responsibilities including responding to customer inquiries via various channels, providing accurate information, and resolving issues to ensure customer satisfaction. Candidates should possess at least a High School diploma and have 1 year of call center experience. The role follows a shifting schedule and is primarily focused on delivering exceptional customer service.