Customer Service Pro — Growth, Bonuses & Equity Plan

Neksjob Philippines; Pampanga; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Service Representative to support customers via phone, email, and chat. You’ll answer inquiries, provide product information, and troubleshoot technical concerns.

No experience required; accepts K-12/College/Fresh grads. Strong communication and active listening are essential; basic computer skills needed. Training and professional development are provided.

Qualifications

• No prior experience required.
• K-12/College/Fresh grads accepted.
• Excellent communication and problem-solving skills are essential.
• Able to handle multiple inquiries and maintain professionalism.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Strong communication

Active listening

Basic computer proficiency

Job description

Neksjob Philippines is hiring a Customer Service Representative to support customers via phone, email, and chat. You’ll answer inquiries, provide product information, and troubleshoot technical concerns.

No experience required; accepts K-12/College/Fresh grads. Strong communication and active listening are essential; basic computer skills needed. Training and professional development are provided.