Customer Care Specialist — Inbound Support & Resolution

Neksjob Philippines; Misamis Oriental; On-site; PHP 279,000 - 357,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Job summary

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email, and chat. The role emphasizes clarifying product information, troubleshooting issues, and maintaining high customer satisfaction.

You will handle account details, policy explanations, and order updates, analyze issues calmly, and strive to resolve concerns on the first contact while keeping accurate records.

Qualifications

• Superb verbal communication skills and clear articulation.
• Active listening with a customer-first approach.
• Basic computer literacy and ability to navigate standard tools.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.
• Some of our features may not work properly on your device.

Skills

Verbal communication

Active listening

Basic computer literacy

Phone etiquette

Job description

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email, and chat. The role emphasizes clarifying product information, troubleshooting issues, and maintaining high customer satisfaction.

You will handle account details, policy explanations, and order updates, analyze issues calmly, and strive to resolve concerns on the first contact while keeping accurate records.