Customer Service Specialist - Night Shift (Inbound/Outbound)

Level Up Talent Solutions; Cebu City; Presencial; PHP 305.000 - 365.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-the-job training

Career progression

Employee benefits

Descripción de la vacante

Level Up Talent Solutions in Cebu City is seeking a dedicated Customer Service Representative to join our call centre team. This full-time role offers a salary package up to 30,000 PHP per month and immediate start.

You will handle inbound and outbound calls, provide product information, and ensure top-notch service for US mortgage and insurance clients. You will build strong customer relationships, document interactions, meet performance targets, and collaborate with colleagues.

Formación

• High school diploma or equivalent is required.
• At least 1 year of customer service or call centre experience.
• Strong verbal communication and listening skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Willingness to work night or graveyard shift.

Responsabilidades

• Answer customer calls professionally and resolve inquiries.
• Provide product or service information and assist needs.
• Document interactions accurately in the system.
• Escalate complex issues to supervisors as needed.
• Meet and maintain call handling time and satisfaction targets.
• Support team and participate in training sessions.

Conocimientos

Communication skills

Problem-solving

Multitasking

Empathy

Tech proficiency

Educación

High school diploma or equivalent

Herramientas

Call centre software

Descripción del empleo

Level Up Talent Solutions in Cebu City is seeking a dedicated Customer Service Representative to join our call centre team. This full-time role offers a salary package up to 30,000 PHP per month and immediate start.

You will handle inbound and outbound calls, provide product information, and ensure top-notch service for US mortgage and insurance clients. You will build strong customer relationships, document interactions, meet performance targets, and collaborate with colleagues.