Customer Service Specialist (Cebu) at least 1yr BPO Experience

Trinity Workforce Solutions Inc; Cebu City; On-site; PHP 290,000 - 335,000; Full time

Job summary

Trinity Workforce Solutions Inc is hiring a Customer Service Representative for US accounts based in Cebu. You will handle customer inquiries, provide accurate information, and resolve issues with professionalism and empathy. Requirements include 1 year of US account customer service experience and a Bachelor's degree (College level accepted).

Salary is ₱26,000–₱30,000 monthly for full-time work. Join a team that focuses on high service quality, performs KPI-driven work, and provides growth

Qualifications

• Bachelor's degree in any field or college level accepted.
• Minimum 1 year of customer service experience in a US account.
• Understanding of home loan, mortgage, or insurance processes is preferred.

Responsibilities

• Handle inbound and outbound customer interactions for US-based accounts.
• Provide accurate information and assistance regarding inquiries, products, and services.
• Assist customers with home loan, mortgage, or insurance inquiries.
• Resolve complaints professionally and document interactions accurately.
• Ensure compliance with policies and meet KPIs for CSAT, QA, and productivity.
• Collaborate with internal teams to resolve complex customer concerns.

Skills

Customer service experience

US account handling

Education

Bachelor's degree

College level acceptable

Job description

WE ARE HIRING!

Customer Service Representative – US Account

Salary Package: ₱26,000 – ₱30,000 Monthly

Job Overview

We are looking for highly skilled and experienced Customer Service Representatives to join our growing team. The ideal candidate must have a strong background in handling US-based customers, preferably within the home loan, mortgage, or insurance industry.

Successful candidates will be responsible for delivering exceptional customer service, resolving inquiries, managing customer concerns, and ensuring a positive customer experience while maintaining high standards of professionalism and service quality.

Qualifications

Educational Requirement:

• Must be a Bachelor's Degree holder in any field (graduate of a 4-year course).

• College level is also acceptable

Experience Requirements:

• Minimum of 1 year of customer service experience in a US Account)

• Strong understanding of home loan, mortgage, or insurance-related processes.

• Experience handling US customers through voice support.

• Nice to have experience in home loan insurance, but not required

Key Responsibilities

• Handle inbound and/or outbound customer interactions for US-based accounts.

• Provide accurate information and assistance regarding customer inquiries, products, services, and account concerns.

• Assist customers with home loan, mortgage, or insurance-related inquiries, as applicable.

• Resolve customer complaints and escalations professionally and efficiently.

• Maintain accurate documentation of customer interactions and transactions.

• Ensure compliance with company policies, client requirements, and established service standards.

• Meet and consistently achieve key performance indicators (KPIs), including customer satisfaction, quality assurance, productivity, and resolution rates.

• Coordinate with internal departments to resolve complex customer concerns.

• Demonstrate professionalism, empathy, and excellent customer service throughout every interaction.