CSR / Customer Service Representative - up to 30,000 salary package (START ASAP)

Level Up Talent Solutions; Cebu City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Employee benefits

Job summary

Level Up Talent Solutions in Cebu City is seeking a dedicated Customer Service Representative to join our call centre team. This full-time role offers a salary package up to 30,000 PHP per month and immediate start.

You will handle inbound and outbound calls, provide product information, and ensure top-notch service for US mortgage and insurance clients. You will build strong customer relationships, document interactions, meet performance targets, and collaborate with colleagues.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service or call centre experience.
• Strong verbal communication and listening skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Willingness to work night or graveyard shift.

Responsibilities

• Answer customer calls professionally and resolve inquiries.
• Provide product or service information and assist needs.
• Document interactions accurately in the system.
• Escalate complex issues to supervisors as needed.
• Meet and maintain call handling time and satisfaction targets.
• Support team and participate in training sessions.

Skills

Communication skills

Problem-solving

Multitasking

Empathy

Tech proficiency

Education

High school diploma or equivalent

Tools

Call centre software

Job description

About the role

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic call centre team in Cebu City. This is a full-time position offering a competitive salary package of up to 30,000 PHP, with the opportunity to start immediately. In this role, you will be the voice of our organisation, delivering exceptional customer service whilst handling inbound and outbound calls, managing customer inquiries, and providing solutions that exceed expectations. This position is strategically important to our company as it directly impacts customer satisfaction, retention, and our reputation in the marketplace.

What you'll be doing

• Answering customer calls in a professional and courteous manner, addressing inquiries and resolving issues efficiently
• Providing product or service information to customers and assisting them with their needs
• Documenting all customer interactions thoroughly and accurately in the system to ensure continuity of service
• Resolving customer concerns and complaints professionally, escalating complex issues to supervisors when necessary
• Achieving and maintaining performance targets including call handling time, customer satisfaction scores, and quality metrics
• Contributing to a positive team environment and supporting colleagues to deliver consistent service excellence
• Participating in training and development sessions to enhance product knowledge and customer service skills

What we're looking for

• High school diploma or equivalent qualification
• At least 1 year of experience in a customer service or call centre environment
• Strong communication skills with excellent verbal clarity, listening abilities and professional phone manner
• Strong problem-solving abilities and a customer-centric approach
• Proficiency in using computer systems and call centre software
• Ability to handle multiple tasks and prioritise effectively in a fast-paced environment
• Patience and empathy when dealing with difficult or frustrated customers
• Problem-solving skills and the ability to think analytically when addressing customer concerns
• Willingness to work night or graveyard shift schedule

What we offer

• Competitive salary package of up to 30,000 PHP per month, reflecting your skills and experience
• A supportive and collaborative team environment where your contributions are recognised and valued
• Comprehensive on-the-job training and product knowledge development to ensure your success
• Career progression opportunities within a growing company committed to professional development
• Access to employee benefits and support programmes designed to promote your wellbeing
• Exposure to working with a reputable client base within the US mortgage and insurance sectors