Global Customer Support Specialist — Hybrid & Night Shifts

Manulife Global Solutions (MGS); Cebu City; Hybride; PHP 312 000 - 402 000; Plein temps

Avantages offerts par ce poste

Signing bonus Php 30,000

Résumé du poste

Manulife Global Solutions (MGS) in Cebu City is seeking Customer Service Representatives to assist customers across the United States, Canada, and Asia with policy information and service inquiries.

The role offers a Php 30,000 signing bonus and requires willingness to work night shifts, weekends, and holidays with a hybrid onsite/remote arrangement in Mactan Lapu-Lapu, Cebu City. Strong English and customer service skills are essential.

Qualifications

• International voice call center experience preferred.
• Completed 2 years in college or higher.
• Willing to work night shifts, weekends, and Philippine holidays.
• Amenable to hybrid onsite and work-from-home setup in Cebu.
• Must have excellent English communication.

Responsabilités

• Answer incoming customer calls regarding policy or contract information and service questions.
• Provide accurate information and excellent customer service to inquiries.
• Resolve or negotiate solutions and escalate when needed.
• Document important discussions and follow up with customers.
• Communicate production updates and issues to management in verbal and written form.

Connaissances

Call center experience

English proficiency

Customer service

Typing speed 35 wpm

Multitasking

Formation

2 years in college / Associate or Bachelor's degree

Description du poste

Manulife Global Solutions (MGS) in Cebu City is seeking Customer Service Representatives to assist customers across the United States, Canada, and Asia with policy information and service inquiries.

The role offers a Php 30,000 signing bonus and requires willingness to work night shifts, weekends, and holidays with a hybrid onsite/remote arrangement in Mactan Lapu-Lapu, Cebu City. Strong English and customer service skills are essential.