Customer Service Representative – Spanish Bilingual

Level Up Talent Solutions; Cebu City; Sur place; PHP 201 000 - 268 000; Plein temps

Résumé du poste

Level Up Talent Solutions in Cebu City, Philippines is hiring Spanish bilingual Customer Service Representatives to support customers in English and Spanish within a dynamic BPO environment. You will handle inquiries, provide accurate information, and deliver a high-quality experience.

Candidates open to college or above, with at least 1 year in customer service, must be fluent in both languages, and able to work onsite at Cebu City or Mandaue City on a graveyard schedule.

Qualifications

• Must be Spanish bilingual with proficiency in English.
• 1 year of BPO customer service experience.
• Willing to work onsite in Cebu City or Mandaue City and graveyard shift.
• Open to various education levels as listed.

Responsabilités

• Handle inquiries in English and Spanish.
• Provide accurate information and high-quality customer service.
• Document interactions and resolutions.
• Escalate complex issues to the appropriate team.
• Meet quality and productivity standards.

Connaissances

Spanish bilingual

Customer service

Communication

Formation

College graduate

College undergraduate

Associate degree

Senior high school graduate

Description du poste

Cebu City, Philippines | Posted on 10/15/2026

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Job Description: We are hiring Spanish Bilingual Customer Service Representatives to support customers in both English and Spanish. The role is responsible for handling customer inquiries, resolving concerns, providing accurate information, and delivering a high-quality customer experience in a BPO environment.

Responsibilities:

Handle customer inquiries in both English and Spanish.

Provide clear, accurate, and professional assistance based on account guidelines.

Resolve customer concerns and identify appropriate solutions.

Maintain a high level of customer service across every interaction.

Document customer interactions, updates, and resolutions accurately.

Escalate complex or unresolved concerns to the appropriate team when necessary.

Meet established quality, productivity, and customer satisfaction standards.

Maintain professionalism and confidentiality when handling customer information.

Requirements

Open to College Graduates, College Undergraduates, Associate Degree Graduates, and Senior High School Graduates.

Must have Spanish bilingual experience in a BPO setting.

Must have at least 1 year of Customer Service Representative experience in the BPO industry.

Must be proficient in both Spanish and English.

Good communication and customer service skills.

Willing to work onsite at either 1Nito Tower, Cebu City or JDN Square, Mandaue City.

Willing to work on a graveyard schedule.