Customer Experience Specialist | Flexible Hours

Recruitify_HR; Cebu City; On-site; PHP 223,000 - 290,000; Full time

Job summary

Recruitify_HR in Cebu City, Philippines seeks a customer service representative to handle inbound calls, provide product information, and resolve inquiries. You will document interactions and maintain records, ensuring accuracy and helpful service.

Collaborating with teammates to improve workflows, you will follow up on requests and strive for customer satisfaction in a fast-paced call center environment that may require flexible hours including weekends.

Qualifications

• Minimum high school education; 1–3 years in customer service.
• Excellent verbal and written communication.
• Ability to work in fast-paced call center.

Responsibilities

• Handle incoming customer calls and respond to inquiries efficiently.
• Provide assistance with product information and resolve customer complaints.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve customer service workflows.
• Follow up on customer requests and ensure satisfaction.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Education

High School Diploma or equivalent

Job description

Recruitify_HR in Cebu City, Philippines seeks a customer service representative to handle inbound calls, provide product information, and resolve inquiries. You will document interactions and maintain records, ensuring accuracy and helpful service.

Collaborating with teammates to improve workflows, you will follow up on requests and strive for customer satisfaction in a fast-paced call center environment that may require flexible hours including weekends.