Global Customer Service Advocate — Remote & Night Shifts

Manulife Global Solutions; Cebu City; Hybride; PHP 290 000 - 379 000; Plein temps

Avantages offerts par ce poste

Signing bonus Php 30,000

Résumé du poste

Manulife Global Solutions is hiring Customer Service Representatives in Cebu City, Philippines. The role involves handling customer calls across US/Canada/Asia to provide policy and service information and resolve issues.

A Php 30,000 signing bonus is offered for joiners between October and December 2026. The position supports hybrid work arrangements onsite and from home, including at Mactan/Lapu-Lapu area.

Qualifications

• Excellent English communication skills (spoken and written).
• Strong customer service skills with rapport building and empathy.
• Strong analytical and problem-solving abilities to resolve concerns.
• Minimum keyboarding speed of 35 words per minute.
• Ability to multi-task and navigate multiple applications.

Responsabilités

• Answer incoming calls regarding policy/contract information and general client concerns.
• Provide accurate product and service information and resolve inquiries.
• Resolve or negotiate win-win solutions; consult with appropriate resources as needed.
• Document and track significant caller discussions or complaints and follow up calls.
• Communicate significant production updates and challenges to management and business units in a timely manner.

Connaissances

English communication

Customer service

Analytical thinking

Typing speed 35 wpm

Multitasking

Formation

College education (2 years) or higher

Description du poste

Manulife Global Solutions is hiring Customer Service Representatives in Cebu City, Philippines. The role involves handling customer calls across US/Canada/Asia to provide policy and service information and resolve issues.

A Php 30,000 signing bonus is offered for joiners between October and December 2026. The position supports hybrid work arrangements onsite and from home, including at Mactan/Lapu-Lapu area.