Customer Support Specialist: Night Shift with Growth Perks

The Hird Corp.; Cebu City; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Competitive salary + night differential

High incentives & bonuses

Day 1 HMO + full government benefits (SSS, PhilHealth, Pag-IBIG)

Paid training

Fast career growth & promotion opportunities

Job summary

A prominent customer service provider in Cebu City is seeking individuals to handle inbound and outbound customer calls. The ideal candidate will assist with inquiries, orders, and troubleshooting while delivering friendly, clear, and professional service over the phone. Requirements include being a college graduate or undergraduate, possessing excellent English communication skills, and the willingness to work onsite during shifting schedules. Competitive salary and benefits are offered, including HMO from day one.

Qualifications

• Must be willing to work shifting schedules (including graveyard, weekends, holidays).
• Must be willing to work onsite.

Responsibilities

• Handle inbound & outbound customer calls.
• Assist with inquiries, orders, troubleshooting, refunds, and escalations.
• Deliver friendly, clear, and professional service over the phone.

Skills

Excellent English communication skills – clear, neutral accent & confident on calls

Patient

Empathetic

Good listening skills

Education

College graduate or undergraduate (any course)

Job description

A prominent customer service provider in Cebu City is seeking individuals to handle inbound and outbound customer calls. The ideal candidate will assist with inquiries, orders, and troubleshooting while delivering friendly, clear, and professional service over the phone. Requirements include being a college graduate or undergraduate, possessing excellent English communication skills, and the willingness to work onsite during shifting schedules. Competitive salary and benefits are offered, including HMO from day one.