Hybrid Global Customer Service Rep — Night Shifts & Growth

Manulife Global Solutions (MGS); Lapu-Lapu; Hybride; PHP 290 000 - 391 000; Plein temps

Avantages offerts par ce poste

Signing bonus

Résumé du poste

Manulife Contact Center in Cebu is hiring Customer Service Representatives to engage customers across the United States/Canada/Asia, providing product and service information and resolving concerns. A signing bonus of PHP 30,000 is offered for those starting between October and December 2026.

The role requires experience in international voice calls, a minimum of two years of college or a relevant degree, and flexibility for night shifts, weekends, and holidays.

Qualifications

• 2 years of international voice call center experience
• Completed 2 years in College, Associate Degree, or Bachelor's Degree
• Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays
• Amenability to work onsite and from home anytime (Mactan Lapu-Lapu, Cebu City)

Responsabilités

• Answer incoming customer calls regarding policy/contract information, issues, service questions and general client concerns
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests
• Resolve or negotiate win-win solutions to caller issues directly or by consulting with appropriate resources
• Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
• Regularly communicate significant production updates and challenges to management and the business unit in verbal and written formats

Connaissances

English communication

Customer service

Analytical thinking

Multitasking

Typing 35 wpm

Formation

2 years in college

Associate or Bachelor's degree

Description du poste

Manulife Contact Center in Cebu is hiring Customer Service Representatives to engage customers across the United States/Canada/Asia, providing product and service information and resolving concerns. A signing bonus of PHP 30,000 is offered for those starting between October and December 2026.

The role requires experience in international voice calls, a minimum of two years of college or a relevant degree, and flexibility for night shifts, weekends, and holidays.