Customer Service Specialist: Growth & Training in Cebu

iQor (branded as iQor CXBPO™); Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor CXBPO in Cebu City is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. Agents may handle high volumes of inbound and outbound calls, aiming to create positive experiences and resolve inquiries efficiently.

Responsibilities include greeting customers with energy, building trust with callers, meeting productivity and quality standards, and striving for first-call resolution.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Independent work

Teamwork

Accuracy

Attendance

Shift flexibility

Education

High school diploma / equivalent

Job description

iQor CXBPO in Cebu City is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. Agents may handle high volumes of inbound and outbound calls, aiming to create positive experiences and resolve inquiries efficiently.

Responsibilities include greeting customers with energy, building trust with callers, meeting productivity and quality standards, and striving for first-call resolution.