Customer Service Call Center Specialist

iQor (branded as iQor CXBPO™); Iloilo; Hybrid; PHP 156,000 - 290,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in Iloilo is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of inbound and outbound calls, listen to concerns, and provide accurate, efficient responses.

You will strive for first-call resolution, meet productivity and quality targets, and contribute to a positive, team-oriented environment with a focus on empathy and reliable

Qualifications

• Experience in customer service in a call center or retail environment is preferred.
• Ability to work independently and as part of a team.
• Maintain accuracy and meet production standards.
• Predictable and consistent attendance is essential.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and strive to meet call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Educate customers about our clients products and services.

Skills

Empathy

Teamwork

Accuracy

Attendance

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor (branded as iQor CXBPO™) in Iloilo is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to their customers via phone. You will handle a high volume of inbound and outbound calls, listen to concerns, and provide accurate, efficient responses.

You will strive for first-call resolution, meet productivity and quality targets, and contribute to a positive, team-oriented environment with a focus on empathy and reliable