Customer Service Representative (Voice) | Retail Account

Alorica; Marikina; Hybrid; PHP 223,200 - 279,000; Full time

Job summary

A customer service solutions provider in Metro Manila is seeking individuals to assist in customer inquiries through phone, email, and chat. The role requires a high school diploma, excellent English proficiency, and a strong work ethic. Training will be provided for successful candidates. Remote work options may be available.

Qualifications

• Strong work ethic and adaptability.
• No prior experience required; training will be provided.
• Ability to collaborate with team members.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.

Skills

Proficient in English

Excellent customer service

Strong problem-solving abilities

Technical skills

Education

High School diploma or equivalent

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Stay updated with product knowledge and company policies.

Qualifications and Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Proficient in English, excellent customer service, strong problem-solving abilities, technical skills.
• Responsibilities and Duties: Assist customers, resolve inquiries, manage complaints, and provide product information.
• Working Conditions: Office environment, possible remote work options, standard working hours.
• Qualities and Traits: Strong work ethic, team player, excellent people skills, and adaptability.