Customer Service Representative

Neksjob Philippines; Baguio; On-site; PHP 167,400 - 223,200; Full time

Job summary

A customer service company in Baguio is looking for individuals to assist customers via phone, email, and chat. The role requires a high school diploma and provides on-the-job training. Ideal candidates should be friendly, patient, adaptable, and have strong communication skills. This is an excellent opportunity for those seeking to start a career in customer service.

Qualifications

• Educational qualifications must include a High School or Senior High School diploma.
• No prior experience necessary as on-the-job training is provided.
• Candidates must be friendly, patient, and adaptable with excellent communication skills.

Responsibilities

• Assist customers with inquiries and issues via phone, email, and chat.
• Provide product information and support to enhance customer satisfaction.
• Resolve complaints in a timely and efficient manner.
• Document interactions and maintain accurate records in the system.
• Collaborate with team members to improve service delivery.

Skills

Proficient in English

Strong customer service

Problem-solving skills

Education

High School or Senior High School diploma

Job description

Responsibilities

• Assist customers with inquiries and issues via phone, email, and chat.
• Provide product information and support to enhance customer satisfaction.
• Resolve complaints in a timely and efficient manner.
• Document interactions and maintain accurate records in the system.
• Collaborate with team members to improve service delivery.

Qualifications

• Educational Qualifications: High School or Senior High School diploma required.
• Experience Level: No prior experience necessary; on-the-job training provided.
• Skills and Competencies: Proficient in English; strong customer service and problem-solving skills essential.
• Working Conditions: Office environment with a focus on teamwork and customer interaction.
• Qualities and Traits: Friendly, patient, and adaptable; excellent communication and interpersonal skills.