Customer Service Representative

JetSon Manpower Agency; Pasay; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading employment agency in Metro Manila is looking for a Customer Service Representative. The successful candidate will handle customer inquiries through various channels, provide essential information about products, and resolve complaints efficiently. Applicants should have at least a High School diploma and strong English communication skills. This role requires a detail-oriented individual who can thrive in an office environment.

Qualifications

• Less than 1 year of experience in a customer service role preferred.
• Office environment; may require shift work.
• Patient, empathetic, and detail-oriented with a positive attitude.

Responsibilities

• Receive customer inquiries via phone, email, and chat.
• Provide prompt and accurate information regarding products and services.
• Resolve customer complaints with empathy and efficiency.
• Maintain detailed records of interactions and transactions.
• Collaborate with team members to enhance customer satisfaction.
• Stay updated on company policies and industry trends.

Skills

Proficient in English communication

Strong interpersonal skills

Problem-solving abilities

Education

High/Senior High School diploma

Job description

Responsibilities

• Receive customer inquiries via phone, email, and chat.
• Provide prompt and accurate information regarding products and services.
• Resolve customer complaints with empathy and efficiency.
• Maintain detailed records of interactions and transactions.
• Collaborate with team members to enhance customer satisfaction.
• Stay updated on company policies and industry trends.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Less than 1 year of experience in a customer service role preferred.
• Skills and Competencies: Proficient in English communication; strong interpersonal skills; problem-solving abilities.
• Working Conditions: Office environment; may require shift work.
• Qualities and Traits: Patient, empathetic, and detail-oriented with a positive attitude.