Customer Service Representative (Voice) | Premium Telco Account

Alorica; Quezon City; Hybrid; PHP 223,200 - 279,000; Full time

Job summary

A leading customer service provider in Quezon City is seeking candidates for a customer service role. Responsibilities include assisting customers, resolving inquiries, and providing product information through various channels. Ideal candidates should possess a High/Senior High School diploma and demonstrate strong problem-solving and customer service skills. This role welcomes applicants with no prior experience and offers a dynamic office environment that may allow for remote work.

Qualifications

• No prior experience is needed; we welcome all applicants.
• Strong work ethic and excellent people skills are essential.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve inquiries and complaints efficiently.
• Assist customers with product information, order status, and technical support.

Skills

Proficiency in English

Strong customer service

Problem-solving abilities

Technical skills

Education

High/Senior High School diploma

Job description

• Provide exceptional customer service via phone, email, and chat.
• Resolve inquiries and complaints efficiently while maintaining high satisfaction levels.
• Assist customers with product information, order status, and technical support.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and service quality.

• Educational Qualifications: High/Senior High School diploma is required.
• Experience Level: No prior experience is needed; we welcome all applicants.
• Skills and Competencies: Proficiency in English, strong customer service, problem-solving abilities, and technical skills are essential.
• Responsibilities and Duties: Assist customers, resolve inquiries, and provide product information.
• Working Conditions: Office environment, potential for remote work.
• Qualities and Traits: Strong work ethic, team player, and excellent people skills.