Customer Service Representative

Agile Consulting & Services Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service firm in Makati is looking for individuals to handle customer inquiries, resolve issues, and enhance customer experience. Candidates should have a high school diploma, be proficient in English, and possess strong communication skills. Previous experience in call center roles is preferred. This position is primarily office-based and may require flexibility in working hours.

Qualifications

• Previous experience in customer service or call center roles preferred.
• Assist customers through various channels and resolve issues efficiently.
• Patience, empathy, attention to detail, and a positive attitude are essential.

Responsibilities

• Handle customer inquiries and resolve issues via email and chat.
• Provide accurate information about products and services.
• Collaborate with team members to enhance customer experience.

Skills

Proficient in English

Strong problem-solving abilities

Effective communication

Ability to multitask

Education

High school diploma or equivalent

Further education in communication or business

Job description

Responsibilities

• Handle customer inquiries and resolve issues via email, and chat.
• Provide accurate information about products and services.
• Maintain customer records and document interactions.
• Collaborate with team members to enhance customer experience.
• Assist in processing orders and managing returns.
• Follow company policies to ensure customer satisfaction.

Qualifications and Requirements

• Educational Qualifications: High school diploma or equivalent; further education in communication or business is a plus.
• Experience Level: Previous experience in customer service or call center roles preferred.
• Skills and Competencies: Proficient in English, strong problem-solving abilities, effective communication, and ability to multitask.
• Responsibilities and Duties: Assist customers through various channels, resolve issues efficiently, and provide back office support as needed.
• Working Conditions: Primarily office-based; may involve extended hours or shift work.
• Qualities and Traits: Patience, empathy, attention to detail, and a positive attitude.