Customer Service Representative / Non-Voice Agent

Sapient Global Services; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company in Quezon City is seeking individuals to provide exceptional customer service via phone, email, and chat. No prior experience is required as training will be provided. Ideal candidates should possess good communication skills, patience, and a positive attitude. This role offers full-time shifts in an office-based environment.

Qualifications

• No prior experience needed; training will be provided.
• Good communication skills, patience, adaptability, and a positive attitude.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, issues, and product information.
• Maintain accurate records of interactions and transactions.
• Resolve complaints effectively and efficiently.
• Meet performance metrics and contribute to team goals.
• Follow company policies and procedures.
• Participate in training and development programs.

Skills

Conversant in English

Exceptional customer service skills

Strong problem-solving abilities

Education

High/Senior High School diploma

Job description

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, issues, and product information.
• Maintain accurate records of interactions and transactions.
• Resolve complaints effectively and efficiently.
• Meet performance metrics and contribute to team goals.
• Follow company policies and procedures.
• Participate in training and development programs.

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: No prior experience needed; training will be provided.
• Skills and Competencies: Conversant in English, exceptional customer service skills, and strong problem-solving abilities.
• Working Conditions: Office-based environment with both full-time shifts available.
• Qualities and Traits: Good communication skills, patience, adaptability, and a positive attitude.