Customer Support Representative

Pulse Connect; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

HMO and government-mandated benefits

Opportunities for career growth and开发

Job summary

Pulse Connect in the Philippines is seeking a Customer Support Associate (Voice) to deliver exceptional service by handling inbound and outbound calls, addressing inquiries, and resolving concerns to ensure a positive customer experience. The role emphasizes accuracy, professional communication, and timely issue resolution to meet quality standards.

The role requires strong English communication, comfort speaking with customers by phone, basic computer navigation, and the ability to work onsite,

Qualifications

• Excellent English communication skills and clear phone manner.
• Ability to handle customer inquiries and resolve issues professionally.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills required.
• Customer service or call center experience is an advantage but not required.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English communication

Phone support

Customer service mindset

Education

High School / Senior High / College graduate

Tools

Basic computer navigation

Typing

Job description

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.


• Provide accurate information about products, services, and account-related concerns.


• Resolve customer issues in a professional and timely manner.


• Document customer interactions accurately in the system.


• Follow company policies, call handling procedures, and quality standards.


• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.


• Good to excellent English communication skills.


• Comfortable speaking with customers over the phone.


• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.


• Willing to work onsite

Benefits

• Competitive salary


• Performance-based incentives


• Paid training


• HMO and government-mandated benefits


• Opportunities for career growth and development

Qualified applicants will be contacted for the next steps of the recruitment process.