Premium Telco Voice Support Associate | 1 month BPO EXP

Metacom Careers; Quezon City; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Paid training

HMO and other benefits

Career growth opportunities

Supportive team environment

Job summary

Metacom Careers in Manila is seeking a Customer Service Representative for a Premium Telco Account. You will handle inbound voice inquiries, assist with billing and account tasks, and troubleshoot basic telecom concerns to ensure a positive customer experience.

The role welcomes BPO entrants and seasoned professionals alike, with opportunities for training, bonuses, and career growth. Candidates must be willing to work onsite, including shifts, weekends, and holidays.

Qualifications

• High school graduate (Old Curriculum) or Senior High School graduate.
• At least 1 month of BPO Experience.
• Excellent verbal and written English communication skills.
• Strong problem-solving and active listening skills.
• Basic computer navigation and typing skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite.

Responsibilities

• Handle inbound customer inquiries through voice support.
• Assist customers with billing concerns, account management, plan upgrades, and general service-related questions.
• Troubleshoot basic mobile, internet, and telecommunications concerns.
• Provide accurate information about products, services, and promotions.
• Resolve customer issues while maintaining a high level of customer satisfaction.
• Document customer interactions accurately in the system.
• Meet individual and team performance targets for quality, productivity, and customer satisfaction.

Skills

Verbal English

Written English

Communication skills

Problem-solving

Active listening

Typing

Basic computer navigation

Shift work readiness

On-site work readiness

Education

High school graduate (Old Curriculum) or Senior High School graduate

Job description

Customer Service Representative | Premium Telco Account

Are you passionate about helping customers and providing excellent service? Join our team as a Customer Service Representative for our Premium Telco Account. In this role, you'll assist customers with their inquiries, resolve concerns, and deliver a positive customer experience through professional and efficient communication.

Whether you're an experienced BPO professional or someone looking to start a rewarding career in customer service, we'd love to hear from you!

Key Responsibilities

• Handle inbound customer inquiries through voice support.
• Assist customers with billing concerns, account management, plan upgrades, and general service-related questions.
• Troubleshoot basic mobile, internet, and telecommunications concerns.
• Provide accurate information about products, services, and promotions.
• Resolve customer issues while maintaining a high level of customer satisfaction.
• Document customer interactions accurately in the system.
• Meet individual and team performance targets for quality, productivity, and customer satisfaction.

Qualifications

• High school graduate (Old Curriculum) or Senior High School graduate.
• At least 1 month of BPO Experience
• Excellent verbal and written English communication skills.
• Strong problem-solving and active listening skills.
• Basic computer navigation and typing skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite.

What We Offer

• Competitive salary package
• Performance incentives and monthly bonuses
• Paid training
• HMO and other employee benefits
• Career growth and promotion opportunities
• Supportive and collaborative work environment