Customer Service Representative - Non-Voice Account

MD-TORCH Solutions; Bacolod; On-site; PHP 868,558 - 1,158,077; Full time

Job summary

A customer service solutions provider in Bacolod is seeking candidates for a customer service role. Responsibilities include providing exceptional support via email and chat, managing inquiries, and collaborating with the team to improve service quality. Ideal candidates will have a High School diploma, 0–2 years of experience, and strong English communication skills. Opportunities are available for those willing to work onsite. Limited slots are currently open.

Qualifications

• 0–2 years of experience in a customer service role.
• Ability to work under pressure and maintain a strong work ethic.
• Willingness to work onsite.

Responsibilities

• Provide exceptional customer service support via email and chat.
• Manage and resolve customer inquiries and complaints efficiently.
• Collaborate with team members to enhance overall service quality.
• Maintain accurate records of customer interactions and transactions.
• Assist in the development and implementation of process improvements.

Skills

Strong communication skills in English

Problem-solving abilities

Technical proficiency

Interpersonal skills

Organizational skills

Education

High School diploma or equivalent

Job description

Description

• Provide exceptional customer service support via email and chat channels.
• Manage and resolve customer inquiries and complaints efficiently.
• Collaborate with team members to enhance overall service quality.
• Maintain accurate records of customer interactions and transactions.
• Assist in the development and implementation of process improvements.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years of experience in a customer service role.
• Skills and Competencies: Strong communication skills in English, problem-solving abilities, and technical proficiency.
• Qualities and Traits: Team player with interpersonal and organizational skills.
• Responsibilities and Duties: Ability to work under pressure and maintain a strong work ethic.

QUALIFICATIONS

• HS / SHS Graduate
• At least 6 months BPO experience
• Good written English communication skills
• Willing to work onsite

LIMITED SLOTS ONLY — APPLY NOW!