Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment outsourcing company is seeking candidates for a customer service role in Iloilo City. Responsibilities include assisting customers via phone, email, and chat, resolving inquiries, and maintaining records. No experience is required as training will be provided. The ideal candidate should have a High School diploma and possess strong English proficiency. This position may involve shift work in an office environment.

Qualifications

• Must have strong English language proficiency.
• No previous experience required; training will be provided.
• Should possess effective customer service skills.

Responsibilities

• Assist customers via phone, email, and chat.
• Resolve inquiries and provide accurate information.
• Handle complaints and offer suitable solutions.

Skills

Strong English language proficiency

Effective customer service skills

Education

High/Senior High School diploma

Job description

• Assist customers via phone, email, and chat.
• Resolve inquiries and provide accurate information.
• Handle complaints and offer suitable solutions.
• Maintain customer records and document interactions.
• Collaborate with team members to improve service quality.
• Adhere to company policies and procedures.

• Educational Qualifications: High/Senior High School diploma is required.
• Experience Level: No previous experience required; training will be provided.
• Skills and Competencies: Strong English language proficiency and effective customer service skills.
• Working Conditions: Office environment with typical work hours; may involve shift work.
• Qualities and Traits: Patient, empathetic, and a proactive problem-solver.