Customer Service Specialist

Pulse Connect; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

HMO and government-mandated benefits

Career growth opportunities

Job summary

Pulse Connect is seeking a Customer Support Associate (Voice) to deliver exceptional service by handling inbound and outbound calls, assisting customers with inquiries, and resolving concerns while upholding quality standards.

The role requires clear English communication, basic computer skills, and a willingness to work onsite in the Philippines. Training and opportunities for growth are provided, along with competitive pay and incentives.

Qualifications

• Good to excellent English communication skills.
• High School/College graduate accepted.
• Willing to work onsite.
• Experience in customer service or call centers is advantageous.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English communication

Phone communication

Typing

Computer basics

Education

High School/College graduate

Job description

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development