Customer Service Associate (Telco Account)

Synlink Recruitment Outsourcing Co. Inc.; Davao del Sur; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment outsourcing company in Davao del Sur is seeking customer service representatives. The role involves providing exceptional service via phone, assisting with inquiries, and maintaining a positive demeanor. Candidates must have a High/Senior High School diploma and at least 7 months of BPO experience in sales or telco. Strong English skills and technical proficiency are essential.

Qualifications

• At least 7 months of BPO experience in sales or telco, newbies are welcome.
• Ability to adapt in a fast-paced call center environment.

Responsibilities

• Provide exceptional customer service via phone.
• Assist customers with inquiries, orders, and technical issues.
• Collaborate with team members to enhance customer satisfaction.
• Meet performance metrics and contribute to team goals.

Skills

Strong English language skills

Excellent customer service skills

Strong interpersonal skills

Proficiency in technical tasks

Education

High/Senior High School diploma

Job description

• Provide exceptional customer service via phone.
• Assist customers with inquiries, orders, and technical issues.
• Maintain a positive and professional demeanor.
• Collaborate with team members to enhance customer satisfaction.
• Meet performance metrics and contribute to team goals.

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: at least 7 months BPO experience in sales or telco, newbies are welcome!
• Skills and Competencies: Strong English language skills, excellent customer service, and people skills; proficiency in technical tasks.
• Responsibilities and Duties: Respond to customer inquiries, resolve issues, and manage scheduling efficiently.
• Working Conditions: Fast-paced call center environment requiring adaptability.
• Qualities and Traits: Strong interpersonal skills, patience, and a positive attitude.