Customer Service Representative (Voice and Non Voice)

Alorica; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance (HMO)

Job Training

Job summary

A customer service company in Quezon City is looking for a Customer Service Representative (Voice and Non-Voice). This entry-level position assists customers with inquiries through various channels, provides product information, and resolves complaints. Applicants should be at least high school graduates with excellent communication and interpersonal skills. The job offers a flexible schedule and includes performance bonuses, health insurance, and professional training.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• No experience required; entry-level position.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist customers with inquiries via voice and non-voice.
• Provide product and service information to customers.
• Resolve customer complaints and issues effectively.

Skills

Excellent communication

Interpersonal skills

Education

High School Graduate or Senior High School Graduate

Job description

Customer Service Representative (Voice and Non Voice)

Alorica

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

• Assist customers with inquiries via voice and non-voice channels.
• Provide product and service information to customers.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training

Requirements

• Educational Qualifications: At least High School Graduate for Old Curriculum and Senior High School Graduate for New Curriculum
• Experience Level: No experience required, entry-level position.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Patience and empathy in handling customer inquiries.
• Responsibilities and Duties: Ability to multi-task and prioritize effectively.
• Working Conditions: Flexible working hours may be required.