Chat Support Representative (Non-voice) - Alorica Cubao site - ONSITE JOB

Alorica Philippines; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Employee of the Month Award

Paid Training & Incentives

13th Month Pay

Vacation Leave / Personal Time Off – Paid

Anniversary Bonus

Annual Performance Increase

Job summary

A customer support service provider in Quezon City is looking for a Chat Support Representative (Non-voice) for onsite work. This full-time position welcomes fresh graduates and individuals without prior BPO experience. Candidates will assist customers through chat and email while receiving training and performance bonuses. Join a professional and supportive team at the Alorica Cubao site in Quezon City.

Qualifications

• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.
• No BPO experience needed – Will train you!
• Night differential of 20%
• Paid training and incentives
• 13th month pay
• Vacation leave and personal time off – paid
• Anniversary bonus
• Annual performance increase
• Onsite role with a professional & supportive team

Responsibilities

• Answer customer inquiries via email or chat.
• Resolve complaints and provide effective solutions.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

English Language

Customer Service

Problem Solving

Team Player

Call Centre

Back Office Support

People Skills

Technical Skills

Strong Work Ethic

Organizational Skills

Education

High/Senior High School

Job description

Chat Support Representative (Non-voice) - Alorica Cubao site - ONSITE JOB

On-site - Quezon No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Performance Bonus
• Annual Appraisal
• Employee of the Month Award
• Employee Recognition Program
• Incentives

Responsibilities

• Answer customer inquiries via email, or chat ONLY
• Resolve complaints and provide effective solutions
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits:

• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

Key Skills & Qualifications

• English Language
• Customer Service
• Problem Solving
• Team Player
• Call Centre
• Back Office Support
• People Skills
• Technical Skills
• Strong Work Ethic
• Organizational Skills

Working Location

On-site at Alorica Cubao site, Quezon.