Customer Care Specialist: Voice & Non-Voice Support

Alorica Inc.; Quezon City; Presencial; PHP 201 000 - 279 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

HMO

Performance Bonus

Incentives

Job Training

Resumo da oferta

Alorica Inc. in Quezon City is hiring for an entry-level, on-site, full-time customer service role. No prior experience required and training will be provided.

The position involves handling voice and non-voice interactions, addressing inquiries, and ensuring customer satisfaction. BPO environment with health benefits and performance incentives. Candidates should have a high school diploma or equivalent and be capable of professional written and spoken communication in English.

Qualificações

• No experience required for entry-level roles.
• Education: High School or equivalent.
• Full-time position based in Quezon City with on-site work.

Responsabilidades

• Handle inbound and outbound customer calls as part of voice accounts.
• Provide product and service information to customers.
• Resolve customer concerns and complaints following standard procedures.
• Meet quality and productivity targets.

Conhecimentos

Customer service

Call handling

English language

Team player

Formação académica

High School diploma

Descrição da oferta de emprego

Alorica Inc. in Quezon City is hiring for an entry-level, on-site, full-time customer service role. No prior experience required and training will be provided.

The position involves handling voice and non-voice interactions, addressing inquiries, and ensuring customer satisfaction. BPO environment with health benefits and performance incentives. Candidates should have a high school diploma or equivalent and be capable of professional written and spoken communication in English.