Alorica Non- Voice Representative- Cubao Site/ Onsite process

Lexie Staffing co.; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing and recruitment company is seeking an entry-level Customer Service Representative to provide exceptional non-voice support to clients. The role requires proficiency in English and strong customer service skills. Tasks include resolving inquiries, maintaining records, and collaborating with team members to enhance satisfaction. This is an onsite position located at the Cubao site in Manila.

Qualifications

• No previous experience required, entry-level position.
• Ability to manage multiple tasks in a fast-paced environment.
• Team player with a strong work ethic.

Responsibilities

• Provide exceptional customer service and support to clients via non-voice channels.
• Assist customers in resolving inquiries and issues efficiently.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Maintain accurate records of customer interactions and transactions.

Skills

Proficient in English language

Strong customer service skills

Excellent problem-solving abilities

Education

High School Diploma or equivalent

Job description

• Provide exceptional customer service and support to clients via non-voice channels.
• Assist customers in resolving inquiries and issues efficiently.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Utilize problem-solving skills to address customer concerns effectively.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: No previous experience required, entry-level position
• Skills and Competencies: Proficient in English language, strong customer service skills
• Skills and Competencies: Excellent problem-solving abilities
• Qualities and Traits: Team player with a strong work ethic
• Responsibilities and Duties: Ability to manage multiple tasks in a fast-paced environment
• Working Conditions: Onsite role at Cubao site