Php 30,000 Sign-On Bonus | Non-Voice Customer Service

Alorica; Quezon City; Presencial; PHP 334 800; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Php 30,000 Sign-On Bonus

Resumo da oferta

A leading customer service provider in Quezon City is seeking a Non-Voice Customer Service Representative. This role involves supporting customers via chat and email, troubleshooting issues, and maintaining interactions records. Candidates should have strong communication skills and a High/Senior High School diploma. The position offers a full-time contract and is on-site.

Qualificações

• Comfortable working on digital platforms and familiarity with customer service software.

Responsabilidades

• Provide exceptional non-voice customer service support through chat and email.
• Assist customers in troubleshooting issues and providing effective solutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and product knowledge.
• Stay up-to-date with product information and service enhancements.

Conhecimentos

Strong communication skills

Patience

Empathy

Ability to handle multiple tasks

Team player

Formação académica

High/Senior High School

Descrição da oferta de emprego

Php 30,000 Sign-On Bonus | Non-Voice Customer Service

Alorica

Negotiable

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

• Provide exceptional non-voice customer service support through chat and email.
• Assist customers in troubleshooting issues and providing effective solutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and product knowledge.
• Stay up-to-date with product information and service enhancements.

Requirements

• Job Title: Non-Voice Customer Service Representative
• Job Function: Customer Care Representative
• Responsibilities and Duties: Ability to handle multiple tasks and work in a fast-paced environment.
• Qualities and Traits: Strong communication skills, both written and verbal, with a focus on customer satisfaction.
• Qualities and Traits: Patience and empathy when dealing with customer concerns.
• Working Conditions: Comfortable working on digital platforms and familiarity with customer service software.
• Job Function: Team player with a collaborative work ethic.

Working Location

Ground Floor, Cyberpark Tower 2. General Araneta, Cubao, Quezon City, 1109 Metro Manila, Philippines

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