Chat Support Representative (Non-voice) - Alorica Cubao site - ONSITE

Alorica Philippines; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Paid Training

Incentives

Vacation Leave / Paid Time Off

Anniversary Bonus

Annual Performance Increase

Office Parties

Job summary

Alorica Philippines in Quezon City is hiring a Chat Support Representative for an on-site position. This role involves managing customer inquiries via email and chat, resolving complaints, processing orders and payments, and ensuring high-quality support. No prior experience is required, making it ideal for fresh graduates or those with high school education. The company offers various benefits, including training, paid leave, bonuses, and opportunities for professional development.

Qualifications

• No BPO experience needed; training will be provided.
• Open to Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.

Responsibilities

• Answer customer inquiries via email or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

English Language

Customer Service

Problem Solving

Team Player

Call Centre

Back Office Support

People Skills

Technical Skills

Strong Work Ethic

Organizational Skills

Education

High/Senior High School

Job description

Chat Support Representative (Non-voice) – Alorica Cubao Site – ONSITE

On-site – Quezon. No experience required. High/Senior High School. Full-time.

Job Description

As a Chat Support Representative, you will handle customer inquiries via email or chat, resolve complaints, process orders, payments, and refunds, provide product and service support, maintain accurate customer records, communicate clearly per company guidelines, coordinate with other teams, achieve performance and quality metrics, and gather and relay customer feedback.

Responsibilities

• Answer customer inquiries via email or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Requirements & Benefits of ALORICA PH!

• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Other Benefits

Office Parties

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Skills

English Language, Customer Service, Problem Solving, Team Player, Call Centre, Back Office Support, People Skills, Technical Skills, Strong Work Ethic, Organizational Skills