Customer Service Representative (Voice) | Retail Account

Alorica; Manila; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness (HMO)

Professional Development

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A customer service company in Manila is looking for a Customer Service Representative to handle inquiries through various channels. The position requires a high school diploma, with training provided for no prior experience. Candidates should be proficient in English with strong customer service skills, adaptable teamwork abilities, and problem-solving skills. This is a full-time on-site role offering numerous employee benefits and professional development opportunities.

Qualifications

• No prior experience required; training will be provided.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Stay updated with product knowledge and company policies.

Skills

Proficient in English

Excellent customer service

Strong problem-solving abilities

Technical skills

Education

High School diploma or equivalent

Job description

Overview

Customer Service Representative (Voice) | Retail Account

Alorica

On-site - Manila • Full-time

Job Description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Stay updated with product knowledge and company policies.

Qualifications

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Proficient in English, excellent customer service, strong problem-solving abilities, technical skills.
• Working Conditions: Office environment, possible remote work options, standard working hours.
• Qualities and Traits: Strong work ethic, team player, excellent people skills, adaptability.

Benefits & Perks

• Employee Recognition and Rewards
• Government Mandated Benefits
• Insurance Health & Wellness (HMO)
• Professional Development: Employee Assistance Program, Job Training
• Maternity & Paternity Leave, Sick Leave, Vacation Leave

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Source: Talent Acquisition, Alorica